In 2015 Quanta chose Sologic to help improve their root cause analysis program. Their goals were to understand related and common causes and share lessons learned consistently across the organization. Read how this electric power, oil, and natural gas infrastructure company reached their goals by deploying Sologic training and Causelink Enterprise software.
Two years ago CSE Citation Center implemented a Safety Management System and has been using industry standard Maintenance Error Decisions Aid (MEDA) to carry out event investigations. CSE took Sologic’s two-day Analyst Level 1 course to enhance their error prevention and solution strategies. Since then, they have noticed significant changes across the organization.
After training over multiple employees, LafargeHolcim needed more visibility to their ongoing investigations. Management also wanted to run reports across all records and have a structured way to learn from past incidents. In 2015 they installed Causelink Enterprise RCA software, which addressed these needs and resulted in some interesting systemic findings.
WEB Aruba received complaints about customers not able to pay their bills through their online system. WEB Aruba called Sologic to help facilitate a root cause analysis. The investigation identified previously unknown technology and cultural issues, along with solutions designed not only to prevent the same problem from recurring, but to have a broader positive impact on the business.
Southern California Edison Operations Support Organizational Unit recognized an opportunity to reduce OSHA recordable injuries and risk by solving and preventing recurrence of injuries, and improving the safety culture. SCE called in the Sologic team (formerly Apollo Associated Services) to provide counsel on building the root cause analysis program, to begin conducting RCAs as the department was being staffed, and to provide RCA training to new team members.
One of the world's largest beverage producers thought it had one small problem at one plant with one conveyor belt, but when the problem started popping up at other sites, the company realized the problem was more widespread. With the help of the Sologic team and Chemir Analytical Services, the company found the source of the systemic problem, and saved millions of dollars in down time and lost product.
Learn how this company, a trailblazer in applying RCA to IT, consistently improved IT service management -- as well as manufacturing capability, reliability and quality -- among its world-wide business units, suppliers and customers.
This telecommunications company used RCA to maintain and increase internal confidence in the way IT Business Analysts solve complex organizational problems, and improve confidence in IT systems and decision-making.
Helena Industries chose to kick off implementation of its root cause analysis program by laying a solid foundation. This helped the organization focus on practical application of total program development, change management and organizational development.