Most of the training we conduct is for individual clients. This allows us to work directly with teams from your organization. The courses below can be configured to fit your needs and specific areas of focus. For instance, if you want the courses to include how RCA intersects with Reliability Centered Maintenance, or how to fold Human and Organizational Performance concepts into the Sologic structure and toolset, or to include your own specific case studies, we can easily accomodate such requests through our private course offerings.
The best way to learn more is to contact us using the form below for a consultation.
RCA Apprentice
Onsite: 1 day/8 hours
Virtual: 1.5 hours pre-work + 4 hours live instruction
(In 2024, this course replaces the previous Participant course)
This introductory course teaches the knowledge, skills, and tools to be an effective RCA team contributor and to complete basic investigations.
Inlcudes a free one-year subscription to Causelink Individual.
RCA Specialist
Onsite: 2 days - 16 hours live instruction OR 1.5 hours online prework + 1 day blended learning option
Virtual: 1.5 hours prework + 10 hours live virtual instruction
(In 2024, this course replaces the previous Analyst Level 1: Facilitator course)
Attendees obtain the knowledge, skills, and tools needed to investigate events of any type with the goal of learning about how/why the event occurred as well as how to find a set of solutions/actions.
Includes a free one-year subscription to Causelink Individual.
RCA Master
Onsite: 2 days - 16 hours live instruction
Virtual: 1.5 hours pre-work + 4 hours live instruction
(In 2024 , this course replaces the previous Analyst Level 2: Master Facilitator & Analyst Level 3: Lead Investigator courses)
This course continues where RCA Specialist concludes. It is designed to provide you with the highest level of RCA and facilitation skills, help you mentor others, and to develop and support an RCA program.
RCA Course Instructor
Onsite: 4 days - 32 hours live instruction
This course is designed to prepare you for the vital role of educating and mentoring future RCA practitioners.
RCA Masters Bootcamp
Onsite: 4 days - 32 hours
(Combines RCA Specialist & RCA Master courses)
This combined course is designed to maximize your learning potential and equip you with the tools needed for effective problem-solving and RCA mastery.
FMEA Specialist
Onsite: 2 days/16 hours
Virtual: N/A
This introductory course teaches the knowledge, skills, and tools to be an effective FMEA Facilitator and to complete basic FMEA projects.
Focused Case Study Workshop
1 day onsite workshop (virtual options avaialble)
Solidify root cause analysis skills through hands-on application. A Sologic instructor will work directly with your team to help build the skills and confidence required to lead complex root cause analysis investigations by working on real-life problems.Causelink Advanced Users
4 hours of classroom instruction (virtual options avaialble)
Go deeper into the Sologic Causelink software and gain advanced technical skills. Students will receive hands-on training to help unlock the full potential of the software – and ensure an effective resolution of your most challenging problems.RCA REFRESHER (VIRTUAL)
2-hour virtual sessions
Has it been a while since you were first trained? Need to sharpen your skills? Work with others and get your questions answered during these 2-hour virtual sessions.RCA for Managers
Onsite: four hours OR Virtual: two 2-hour sessions
This half-day class equips managers to effectively deploy and support a Sologic root cause analysis program. Obtain an overview of the Sologic method and learn how to define program goals, identify key players, and allocate appropriate resources.Post Course Testimonials
We had operated with several legacy problem solving and investigation methods which did not meet our operating model or stakeholder expectations. Sologic gave us a framework to work towards along with strategic and tactical training and support.
Chief Operating Officer, Energy Provider
In our team we’ve always spent our time dealing with symptoms we thought were causes. Sologic encouraged us to look beyond these and understand what causes them at source.
CX Manager, Digital Banking
Our rate of growth outstripped our ability to successfully manage complaints and failures. Sologic provided us with a unified solution of RCA training, skills development and Causelink software. Causelink has enabled us to fully understand the common issues experienced across our network.
Fulfilment Director, National Distribution Centre
Six months after training 2 teams in Root Cause Analysis the big outcome has been how much easier it’s been for us to work together on difficult and sometimes controversial problems. The method helps us keep to an effective structure, measure the outcomes and reduce conflict.
Quality Manager, Chemical Plant
RCA training with Sologic revealed to us that much of what we considered strategic planning was, in fact, tactical problem solving. Getting to the root causes of issues affecting communication, project planning and HR has dealt with more problems than we could have ever anticipated.
Learning and Development Director, International Accounting Firm
We felt that we were an effective problem solving team but, in fact, we’d actually become elite level ‘fire-fighters’. Our behaviour had become almost totally reactive and corrective. As the number of issues and complaints increased we tried to work harder, not differently. Setting up an RCA team has enabled us to prevent and correct our major problems.
Director of Care, Care Provider
Sologic RCA has been a major component of our Senior Management process for almost a decade. For us, it is essential that all of our strategic decision makers share the same formal (and informal) process, the same language and a shared culture. Importantly RCA has always been a simple ‘plug and play’ for our other Change and Continual Improvement initiatives.
Head of People and Change, Industrial Gas
My organisation enjoyed the RCA training a great deal. Everyone came out of the course motivated and enthusiastic . The delivery was very good. We all got so much out of the course. I would highly recommend Sologic for RCA training.
Learning and Development Manager, Private Healthcare Facility
Sologic RCA was a major part of our recent program of change. It made problem solving quicker, less political and, above all, more effective.
Project Manager, Aviation Company
Sologic’s RCA training has been a real eye-opener. We have learned a completely new way of attacking not only common problems in our services, but all sorts of challenges, including organisational ones. I can strongly recommend Sologic as a training partner for RCA.
Delivery Manager, Software Sector
Training our strategic management teams gave us clearer thinking, more effective planning and swifter fault resolution. Sologic RCA had a major impact on our service levels.
Service Director, Banking Sector
Once we’d adopted the Sologic RCA method we were able to make major inroads into a host of stubborn recurring problems, some of which had plagued us for years.
Systems Engineer, Regional Water Company
Developing a genuine desire to know WHY something happened instead of just ‘what happened’ signalled a major cultural shift for us. Sologic enabled us to embed this culture across all of our complaints teams and managers.
Complaints Team Leader, Retail Banking
Sologic Training FAQs
How long does an RCA course take?
Our RCA Specialist course is delivered over 2 consecutive days. Optional follow up courses are available and range from half a day to 3 days.
Is there a minimum number of course participants?
Our courses are designed to best accomodate between 10 - 20 students.
Do students need any prior knowledge of RCA before they attend?
No prior knowledge or experience is required for our Specialist course. The RCA Master course builds from there. And you will need to attend both the Specialist and Master courses to continue on to the RCA Instructor program.
What needs to be completed prior to attending?
Virtual courses will require that you complete an online component before attending the instructor-led portion of the course. And it is always a good idea to come prepared with goals, expectations, and questions! Often we will ask participants if they have a real-life scenario we can use as an example.
Is there any follow up coursework?
We do not require any additional follow-up homework. But we will also tell you that participants are most likely to consolidate their learning when they put their new skills and tools to immediate use after class. Sologic is always standing by to help, so please get in touch if you would like one of us to help!
Is there a certificate upon completion?
All candidates receive a certificate of completion, including 0.1 CEUs per hour attended.
What if I'm not sure if Sologic offerings apply to me?
The world we live in generates problems and risks that require solutions no matter where you work. The knowledge, skills, and tools Sologic provides are universally helpful, no matter where you choose to apply them.
We have other initiatives, such as Lean Six Sigma, Reliability Centered Maintenance, and Human and Organizational Performance - does Sologic compete with or compliment them?
Sologic excels at solving complex problems. Our offerings compliment these other initiatives nicely. And we are happy to configure our courses to align with any other initiatives.
Schedule an on-site class
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