Download PDF
RCA TRAINING
Root Cause Analysis training by Sologic provides the tools, skills, and knowledge necessary to solve complex problems in any sector, within any discipline, and of any scale. Learn MoreSOFTWARE
Sologic’s Causelink has the right root cause analysis software product for you and your organization. Single users may choose to install the software locally or utilize the cloud. Our flagship Enterprise-scale software is delivered On Premise or as SaaS in the cloud. Learn More
A customer reported that some members of their team had completed the eRCA coursework and passed the test, but management reporting did not reflect their course completion status. Sologic was able to repeat the problem by exiting the program after receiving the course completion certificate, but before clicking to the last page. Further tests determined that the program only saved the completion status when the last page was loaded. Therefore, there was a discrepancy between a user's goals and expectations and the functionality of the software. The users reached the second to last page in the course's final test and were presented with the course completion certificate. Since the user's goal is to get the certificate, they considered their work done at this point and exited the program. However, the software required that the user click to the next page in order to log the course completion status in the database and management reports.There are a number of ways to prevent this issue from recurring. Based upon the solution cost and ease of implementation, Sologic has approved the following solutions: 1. Clearly indicate completion steps to the user ($250) 2. Adjust test scripts so that QA staff tests course completion status at all possible steps in the course. ($250) 3. Remove the last page and adjust the software so that it saves a course as complete once the completion certificate is presented. ($600)